We're committed to delivering the highest standards of service to our owners, and to making your flying experience stress free. Place your flight request, go to the airport, and your private aircraft will be waiting for you to fly. Our Flight Operations Center ("FOC") is the nerve center of our program, and is the intersection of client needs, operational efficiency, and crew management. In the FOC, our great focus for customer service connects with our optimization of our fleet movements and crewing of our airplanes.
FOC Owner Service Representatives coordinate the aircraft and pilots with owner flights, monitor the latest weather, air traffic, airport data, and watch out for potential itinerary adjustments that will maximize safety and flight comfort for our fractional share owners. Owner Service Representatives are available 24/7/365.
“I find the Reservations staff to be highly responsive and eager to please.”