PRIVACY POLICY
Effective Date: May 1, 2025
Table of Contents
1. Introduction
Welcome to PlaneSense. The PlaneSense® fractional aircraft ownership program was founded in 1995, with a strong belief that there was a smarter way to fly privately. The PlaneSense fractional program and our related offerings provide our valued clients with notable aviation experience combined with a proven commitment to safety, service, and excellence.
We at PlaneSense, Inc. (“PlaneSense,” “we,” “our,” or “us”) and our subsidiaries at Cobalt Air, LLC and Atlas Aircraft Center, Inc. are committed to protecting your privacy and keeping your information safe. This Privacy Policy (“Policy”) describes how PlaneSense handles and protects your Personal Information, our purposes for collecting Personal Information and the rights you have over it. If you have questions about this Policy or our practices, feel free to contact us at privacy@PlaneSense.com.
2. Scope
This Policy applies to www.planesense.com, its subdomain www.portal.planesense.com, www.atlasaircraftcenter.com, www.cobaltair.com, and all other subdomains and portals that link to this Policy (“Site”); or any time you interact with us or use our services online or in-person. For the purpose of this Policy, "Personal Information" means any information that identifies, relates to or can reasonably be linked to an identified or identifiable individual, as defined by applicable legislation.
We refer to all the above, which includes but is not limited to our services as a fractional aircraft program manager; jet card provider; charter operator; charter broker; and fleet service, maintenance and support center, as our “Services.” Our Services are used by our vendors and business partners (“Partners”), current and potential fractional aircraft owners, jet card holders, charter and charter brokerage clients, and aircraft passengers, including minor passengers (“Passengers”), corporate employees, pilots, and mechanics that currently work or previously worked for us, as well as job applicants (“Employees and Job Applicants”) and website visitors (“Site Visitors”).
By using our Site or otherwise using our Services, you acknowledge this Policy and agree to our Terms of Service (“Terms”).
Information That You Provide to Us
As you interact with our Site or Services, we collect Personal Information that you share directly with us. This includes any information you provide via webforms and uploads to our Site, and through telephone calls, letters, emails and other communications with you.
Site Visitors
- Contact information such as your first and last name, email address, job title, home or business address, telephone numbers, mobile numbers.
Business Partners and Vendors
- Contact information such as your first and last name, job title, email address, business address, shipping address, telephone numbers, mobile numbers.
Passengers
- Contact information such as your first and last name, user name, email address, home or business address, shipping address, telephone numbers, mobile numbers;
- Identifiers such as a driver's license number or passport number and copies of your driver’s license, passport, or other form of identification;
- Financial information such as your business credit card or debit card number, bank account information and your payment, service and purchase history;
- Date of birth, health information and dietary restrictions;
- Other information that could reasonably be used to identify you personally; and
- Travel and itinerary information including departure and destination geographic location information, travel frequency, type, and trends, and the identity of passengers traveling with you.
- Note: we collect some or all of the Personal Information listed above for our minor passengers under the age of 18 with the consent of the parent/guardian.
Employees and Job Applicants
- Contact information such as your first and last name, user name, email address, home or business address, shipping address, telephone numbers, mobile numbers;
- Employment history;
- Criminal record background checks and drug testing, as required by the Federal Aviation Administration;
- Certifications such as pilots or mechanics licensing; and
- Identifiers such as a driver's license number or passport number and copies of your driver’s license, passport, or other form of identification.
Information Collected Automatically
Like many businesses, we and our service providers automatically collect information about how and when you interact with our Site or Services (“Usage Information”), including via cookies and other tracking technologies (see the “Cookies and Other Tracking Technologies” section below). This Usage Information may be stored on and/or accessed from your device whenever you visit or interact with our Site. Usage Information includes:
- Your IP address, IDFA, Android/Google Advertising ID, IMEI, or another unique identifier;
- Your Device functionality (including browser, browser language, settings and behavior, operating system, hardware, mobile network information);
- Referring and exit web pages and URLs;
- The areas within the Site that you visit and your activities there, including remembering you and your preferences;
- Your Device location or other location information, including the zip code, state or country from which you accessed the Services;
- Your Device characteristics (such as device type (computer vs. mobile) and ID, operating system, hardware);
- Certain other Device data, including the time of day you visit our Site or other information used to provide analytics or other Usage Information;
- Information about your engagement with our emails;
- Statistical information about how both unregistered and registered users, collectively, use the Site and Services; and
- Location information, where you are using location-based services and have enabled location features on your device.
We may also collect sensory data such as CCTV recordings from our facilities or premises to protect the health and safety of our employees, passengers, clients, and guests, and to prevent, investigate, and prosecute fraud and other criminal activities. We may record your voice when you contact our Owner Services, Reservations, or Account Services Teams or other customer service-related departments.
Information Collected from Third Parties
We collect information from our service providers and other third-party providers. For example, we might obtain information about your use of our Site and Services, information about your use of other Sites, or information that can help us better communicate our offerings and Services to you. We may also obtain information about you from supplemental lift providers and Partners such as Jetfly Aviation (“Jetfly”), whose fractional interest owners are able to fly with us as Passengers under the terms of a separate agreement. In addition to the information mentioned above, the information from Partners includes:
- Number of anticipated passengers (including Customer);
- Full names, approximate weights, and birth dates of each passenger;
- Proposed departure point;
- Destination;
- Date and time of departure;
- Number and weight of any pets on the proposed flight;
- Nature, extent, and approximate weight of luggage for the flight;
- Date and time of a return flight, if any;
- Passport information for each passenger (for any international flights), plus any paperwork related to visa or vaccination requirements of a particular destination state/country, if applicable;
- Parental consent form if a Passenger is a minor child; and
- Information on any special requests related to the flight (special landing permits, relocation/repositioning plane fees, catering fees).
4. Cookies and other Tracking Technologies
We may use cookies, pixels and other tracking technologies (“Tracking Technologies”) to recognize your browser or device, learn more about your interests and customize our Site and Services to you. Tracking Technologies may set, change or modify settings or configurations on your device.
We may use the following types of cookies:
- Strictly necessary cookies. These cookies are essential for you to browse the Site and use its features, such as accessing secure areas of the Site.
- Functionality cookies. Also known as “preference cookies,” these cookies allow the Site to remember choices you have made in the past, like what language you prefer, or what your user name and password are so you can automatically log in.
- Analytics cookies. Also known as “performance cookies,” these cookies collect information about how you use a website, like which pages you visited and which links you clicked on. Their purpose is to improve website functions. This includes cookies from third-party analytics services if the cookies are for the exclusive use of the owner of the website visited.
- Advertising cookies. These cookies track your online activity to deliver more relevant advertising or to limit how many times you see an ad. These are persistent cookies and almost always of third-party provenance.
The Site may contain links to other websites. PlaneSense is not responsible for the privacy practices of such other websites. None of the links on the Site should be deemed to imply that PlaneSense endorses or has any affiliation with the links. To learn about the ways these other sites handle your Personal Information, please read their respective privacy notices.
Controlling Cookies
You can opt out of non-essential cookies by enabling an opt-out preference signal (like Global Privacy Control) on your browser or opting out of cookies in our Site’s cookie preference centers.
You can control the use of cookies on most web browsers, use the links below to modify your web browser’s settings on the most popular browsers:
You can opt out of Google Ad Remarketing here.
You can opt out of Facebook Pixel tracking here.
You can opt out of LinkedIn Ads here.
You can block Google Analytics from accessing your online activity with a browser add-on here.
Learn more about cookies and similar technologies and how to opt out of targeted advertising cookies here. More resources are also available from the Digital Advertising Alliance or the Network Advertising Initiative. We do not control these opt-out links or whether any organization chooses to participate in these opt-out programs.
Note that if you turn cookies off, you may not be able to benefit from the full functionality of our Site. Please note that even if you exercise the opt-out choices above, you may continue to receive advertisements, for example, ads based on the website you are viewing (e.g., contextually based ads), or ads that are not targeted at you and may be less relevant. Also, if your browser (like some Safari browsers) is configured to reject opt-out cookies when you opt out on the DAA or NAI websites, your opt-out may not be effective.
To Provide Our Services
We process certain Personal Information when you access or use our Services, including to:
- Operate, maintain and improve our Site and Services;
- Enable you to participate in our Services and fly with us and our Partners;
- Enable you to access and use the Site;
- Send you notices, updates, security alerts and support and other messages;
- Provide and deliver the Services and features you request, process and complete transactions, and send you related information, including flight confirmations and invoices;
- process requests for fractional ownership and flights;
- create and verify user accounts;
- support and improve our CobaltPass® jet card program; and
- customize experiences and personalization when you are on our Site.
To Communicate with You
We process certain information to communicate with you in relation to your accounts, our Services, our marketing, and your requests, including to:
- communicate with you about Services, accounts and programs;
- respond to your customer service inquiries and requests for information;
- send you personalized promotions, content, and special offers;
- communicate with you about our Services, events, or other promotional purposes;
- implement your communications preferences; and
- provide important safety information.
For Improvement of Our Site or Services
We want to ensure that our Site and Services are continually improving and expanding so that we meet and exceed your needs and expectations. To do so, we may process certain Personal Information, including to:
- test, research, analyze, or develop our Site or Services;
- maintain, improve, and analyze our Site or Services; and
- detect, prevent, or investigate suspicious activity or fraud.
To Comply with Applicable Laws
We may be required to process certain Personal Information under certain laws and regulations, such as tax laws, as well as to:
- maintain appropriate records for internal administrative purposes; and
- comply with applicable legal and regulatory obligations, including but not limited to those required by the Federal Aviation Administration and Transportation Security Administration, and respond to lawful governmental requests, as needed.
To Enforce our Terms, Agreements, or Policies
To maintain a safe, secure, and trusted environment for you when you use our Site and Services, we use your Personal Information to ensure our terms, policies, and agreements with you and any third parties are enforced.
To Evaluate Your Application for Employment
We use your Personal Information to evaluate your application for employment with us or administer employment benefits.
With Your Consent
We process certain Personal Information to fulfill any other business or commercial purposes that you may specifically request or consent to.
Communications Preferences
We prefer to keep your Personal Information accurate and up to date. If you would like to change your contact information, please contact us using the information in the Contact Us section below. We will make good faith efforts to make requested changes in our then-active databases as soon as reasonably practicable (but we may retain prior information as business records).
You can opt out of receiving marketing emails from us at any time. You will still receive transactional messages from us. To manage your email preferences with us, please click on the Unsubscribe link in any sales or marketing email you receive from us or contact us using the information in the Contact Us section below. Your choice will not affect our ability to share information in the other ways described in this Policy.
Do Not Track
Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally agreed upon standard for what an organization should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms. You can learn more about Do Not Track here.
- Service providers. To provide information to our affiliates and nonaffiliated third parties who perform services or functions for us in conjunction with our Services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed. Examples of such disclosures include using a payment processor, reservations maker, customer service provider or email marketing provider.
- Partners. We also may share your information, including your Personal Information, with our affiliates and Partners, such as supplemental lift providers. Additionally, we may share Passenger Personal Information with our European Partner Jetfly if those Passengers choose to take advantage of our mutual flight services arrangement and fly with Jetfly. In addition, we may share the information that we have collected about you, including Personal Information, as disclosed at the time you provide your information and as described in this Policy.
- Legal process. To comply with a validly issued and enforceable subpoena or summons; as a part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and make reasonable efforts to limit the potential that such information disclosed will become a matter of public record.
- Compliance. We may share your Personal Information with government agencies and authorities, law enforcement officials, including but not limited to the Transportation Security Administration, Federal Aviation Administration, and U.S. Customs and Border Protection: (a) if we believe disclosure is required by applicable law, regulation or legal process; or (b) to protect and defend our rights, or the rights, health, or safety of third parties; or (c) in the interest of public health and safety. We may also disclose Personal Information in the course of a review of our practices under the authorization of a state or national licensing board or regulatory administration, or as necessary to properly respond to an inquiry or complaint from such a licensing board or administration.
- Business transactions. In conjunction with a prospective purchase, sale, or merger of all or part of our business, if we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review.
Finally, we may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that such information is no longer linked to your Personal Information. We may use and share this aggregated and anonymized information (non-Personal Information) for any purpose, including without limitation, for research and marketing purposes.
8. Retention of Personal Information
PlaneSense will retain your Personal Information only for as long as is necessary for the purposes it was collected as explained in this Policy or as legally obligated.
We utilize the following criteria to determine the length of time for which we retain Personal Information:
- The nature and length of our relationship with you;
- The business purposes for which the information was collected;
- Legal obligations or contractual commitments;
- As necessary to defend against potential legal claims;
- As necessary to detect or prevent potential illegal activity, secure our systems and online environment, or protect health and safety;
- As necessary to comply with regulatory requirements from government agencies; and
- The privacy impact on individuals of ongoing retention.
9. Children’s Privacy
Our Site is not intended for use by children under the age of 18. We sometimes process the Personal Information of children Passengers under the age of 18, but only with the consent of the parent/guardian. If you are the parent or guardian of a child under 18 who you believe has provided her or his information to us, please contact us using the information in the Contact Us section below to request the deletion of that information.
10. Visitors to the Site from Outside of the United States
If you are visiting the Site from a location outside of the U.S., your Personal Information will be maintained on web servers and systems located within the U.S. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States.
11. Security
We incorporate commercially reasonable safeguards to help protect and secure your Personal Information. However, no data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. As a result, we cannot guarantee or warrant the security of any information you transmit to or from the Site, and you provide us with your information at your own risk.
12. Your California Privacy Rights
This section of the Policy applies solely to California residents. We adopt this Section to comply with the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”). Any terms defined in the CCPA or CPRA have the same meaning when used in this Section.
California residents have the following rights:
- To know the categories of Personal Information being collected about you, the purposes for which the categories of Personal Information are collected or used, and whether that information is sold or shared;
- To know the length of time we intend to retain each category of Personal Information;
- To know whether your Personal Information is sold or disclosed and to whom;
- To access your Personal Information;
- To delete the Personal Information that you have provided to us, with certain exceptions;
- To correct your Personal Information;
- To opt out of the sale of Personal Information;
- To know if Sensitive Personal Information (“SPI”) is being collected about you, the categories of SPI being collected, the purposes for which the categories of SPI are collected or used, and whether the SPI is sold or shared;
- To limit the use of your SPI if it is used for cross-contextual behavioral advertising or for the purposes of inferring characteristics about you; and
- Not to be discriminated against, even if you exercise your privacy rights.
Request for Information, Correction, or Deletion
California residents have the right to request, under certain circumstances, that a business that collects Personal Information about them disclose the information listed below for the preceding 12 months:
- The categories of Personal Information collected about you;
- The categories of sources from which the Personal Information is collected;
- The business or commercial purpose for collecting, selling or sharing Personal Information;
- The categories of third parties to whom the business discloses Personal Information; and
- The specific pieces of Personal Information collected about you.
Please note that if we collected information about you for a single one-time transaction and do not keep that information in the ordinary course of business, that information will not be retained for purposes of a request under this section. In addition, if we have de-identified or anonymized data about you, we are not required to re-identify or otherwise link your identity to that data if it is not otherwise maintained that way in our records.
You can also request that we correct or delete your Personal Information. There may be certain exceptions to our obligation to correct or delete your information such as if you have an existing account or relationship with us or if we have a legitimate business reason to keep your information.
Personal Information Collected
We have collected the following categories of Personal Information from consumers within the last twelve (12) months:
| Category of Personal Information | Examples of this Category | Sources of Peronal Information | Business Purpose for Collection |
|---|---|---|---|
| Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, Internal Protocol address, email address, account name, social security number, driver’s license number, passport number or other similar identifiers. |
You Automatically Third Parties |
To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Personal information described in California Civ. Code 1798.80(e) | Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | You Automatically Third Parties |
To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Characteristics of protected classifications under California or federal law | Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or credit, marital status, medical condition (AIDS/HIV status, cancer), physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information), political activities or affiliations, familial status, source of income status, status as a victim of domestic violence, assault, or stalking. | You | To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | You Automatically |
To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Biometric information | An individual’s genetic, physiological, biological or behavioral characteristics, including information pertaining to an individual’s deoxyribonucleic acid (DNA) or activity patterns that can be used to establish individual identity. | You (Employees only) | To provide information you requested To verify identity To prevent fraud To comply with law |
| Internet or other electronic network activity information | Browsing history, search history, and information regarding a consumer’s interaction with an Internet Website, application, or advertisement. | Automatically | To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Geolocation data | Physical location and/or movements. | N/A | N/A |
| Sensory data | Audio, electronic, visual, thermal, olfactory or similar information | You Automatically |
To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Professional or employment related information | Current or past job history or performance evaluations | You (for Employees and Job Applicants) | To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Non-public education information (per the Family Educational Rights and Privacy Act. 20 USC 1232g, 34 CFR Part 99) | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | N/A | N/A |
| Inferences drawn from other Personal Information | Information used to create a profile about a person reflecting the person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | You Automatically Third Parties |
To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
| Sensitive Personal Information | Social security number, driver’s license number, account log-in, debit, or credit card number in combination with password or PIN, precise geolocation (less than 1850 sf radius), racial/ethnic origins, religious or philosophical beliefs, union membership, contents of e-mails or texts to others, genetic/biometric data, health information, sex life/sexual orientation data | You | To provide, improve and market our Services To provide information you requested To identify potential customers To verify identity To prevent fraud To comply with law |
Information related to how long we retain each category of Personal Information is included in the Error! Reference source not found. section above.
Personal Information Sold or Shared
We do not sell Personal Information, but we recognize that some privacy laws define “Personal Information” in such a way that making available identifiers linked to you for a benefit may be considered a “sale” or “sharing” of that information. In the last twelve (12) months, we have shared to third parties the following Categories of Personal Information:
| Category of Personal Information | Recipient Categories | Purpose for Sale/Sharing |
|---|---|---|
| Identifiers | Advertising, marketing, and analytics providers | Marketing and analytics |
| Internet or other electronic network activity information | Advertising, marketing, and analytics providers | Marketing and analytics |
We do not sell or share the Personal Information of persons under 16 years of age.
Personal Information Disclosed for Business Purposes
We have disclosed the following categories of Personal Information for business purposes in the last twelve (12) months:
| Category of Personal Information | Recipient Categories | Business Purpose for Disclosure |
|---|---|---|
| Identifiers | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business and in compliance with applicable law Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
| Personal information described in California Civ. Code § 1798.80(e) | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
| Commercial Information | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
| Internet or other electronic network activity information | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
| Sensory data | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
| Professional or employment-related information | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
| Inferences drawn from other Personal Information | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
| Sensitive Personal Information | Service Providers | Helping to ensure the security and integrity of Personal Information Performing services on behalf of the business Activities to verify or maintain the quality of, improve, upgrade, and/or enhance of our Services |
Do Not Sell My Personal Information
As a California resident, you also have the right, at any time, to tell us not to sell Personal Information – this is called the “right to opt-out” of the sale of Personal Information. To opt-out of this, please contact us using the information in the Contact Us section below.
Right to Limit Use of Sensitive Personal Information
California residents have the right to limit the use of each type of Sensitive Personal Information for each purpose with each type of third-party partner. Please note that we only keep your Sensitive Personal Information for a limited time, and only for the transaction for which it is required. Currently, we do not provide your Sensitive Personal Information to any third parties other than those service providers that are necessary for us to provide our Services to you.
Right Not to Be Discriminated Against
We will not discriminate against you for exercising any of your rights under the CCPA. Unless permitted by California law, we will not:
- Deny you Services.
- Charge you different prices or rates for Services (except as required by the State of California), including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of Services.
- Suggest that you may receive a different price or rate for Services or a different level or quality of Services.
Third Party Marketing (“Shine The Light Act”)
California Civil Code Section 1798.83 permits our Passengers who are California residents to request and obtain from us a list of what Personal Information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. We do not currently disclose Personal Information protected under this section to third parties for their own direct marketing purposes.
Exercising Your California Privacy Rights
You or your authorized agent may make a request to access, correct, delete, opt-out of the sale of your Personal Information, or limit the use of your Sensitive Personal Information by contacting us as follows:
- Email Address: privacy@planesense.com
- Telephone Number: 888-545-6888
If you use an authorized agent to submit your request, we may require proof of the written authorization you have given. We also may require you to confirm your identity and your residency to obtain the information, and you are only entitled to make this request twice in a 12-month period. For emails, please include “California Privacy Rights” as the subject line. You must include your full name, email address, and attest to the fact that you are a California resident. We will acknowledge your request within 10 days and respond to your request within 45 days or let you know if we need additional time. If you make this request by telephone, we may also ask you to provide the request in writing so that we may verify your identity. If we are unable to honor your request for any reason, we will notify you of the reason within the request time period.
13. Your Privacy Rights under Other US State Laws
If you live in certain other U.S. states, such as Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have rights under applicable privacy laws once those laws have become effective.
Based on the applicable law in the state where you live, you may have the following rights with respect to your Personal Information:
- To confirm whether or not a controller is processing your personal data and to access such personal data;
- To know the categories of Personal Information we collect about you, the purposes for the collection, how long we retain your Personal Information, and whether that information is sold, shared, or disclosed and to whom;
- To correct inaccuracies in your personal data;
- To delete your personal data;
- To obtain a copy of your personal data that you previously provided to us in a portable, and if technically feasible, readily usable format, if processing is carried out by automated means; or
- To opt out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
To exercise any of these rights, you may make a request to confirm, access, correct, delete, obtain a copy, or opt-out of the processing of your personal data for targeting advertising, sale, or profiling by using this link or contacting us using the information in the Contact Us section below. Please include your state of residence.
We may require you to confirm your identity and your residency in order to obtain the information, and you are only entitled to make this request up to twice annually. For emails, please include “Privacy Rights” as the subject line. You must include your full name, email address, and attest to the state in which you are a resident.
We will process your request within 45 days or let you know if we need additional time or cannot process your request. If you make this request by telephone, we may also ask you to provide the request in writing so that we may verify your identity. If we are unable to honor your request for any reason, we will notify you of the reason within the request time period.
Right to Opt Out
You may have the right to opt out of the processing of your personal data for purposes of (i) targeted advertising, (ii) the sale of personal data, or (iii) profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer. To exercise your right, please contact us using the information in the Contact Us section below.
Opt-Out Preference Signals
Some browsers and browser extensions support opt-out preference signals such as the Global Privacy Control (“GPC”) that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data sales. GPC is a web browser-level setting, maintained by either a browser or a browser extension, that a user or privacy-focused technology can set. In certain regions, when we detect such a signal, we will make reasonable efforts to respect your choices as required by applicable law.
Appeals of Our Decisions
In some jurisdictions, you may appeal to us if we refuse to take action on your exercise of certain choices described above. In order to appeal such a refusal, please contact us using the information in the Contact Us section below with the subject line “Appeal of Refusal to Take Action on Privacy Request” and provide the relevant information in the email.
If we decline to take action on any request you make, we will provide you with the information required by the applicable law where you live. This may include an explanation of why we declined your request, information on how to appeal our decision, and/or how to make a complaint to your state Attorney General.
14. Your Rights Under the General Data Protection Regulation
This section of the Policy applies if you are a data subject who resides or is located in the European Economic Area (“EEA”). We adopt this section to comply with European privacy laws, including the General Data Protection Regulation (“GDPR”). Any terms defined in the GDPR have the same meaning when used in this section.
Under applicable law, we are considered the “data controller” of the Personal Information we handle under this Policy. In other words, we are responsible for deciding how to collect, use and disclose this information, subject to applicable law.
We want to ensure that the Personal Information we possess is always accurate and therefore we encourage you to update your information with us in case any changes have occurred. We have listed below the privacy rights that you may be able to exercise with respect to the processing of your Personal Information, subject to applicable law. We take reasonable steps to ensure that the Personal Information that we process is limited to the Personal Information required in connection with the purposes set out in this Policy.
If you are a resident of or located within the EEA, you have certain data protection rights. These rights include:
- The right to access, update or delete the information we have collected from you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Information.
- The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your Personal Information.
Legal Basis for Processing Personal Information
We rely on the following legal bases for processing your Personal Information:
- Contract: To conclude or perform a contract with you; for example:
- To manage and fulfill Services;
- To manage our accounts and records;
- To handle your inquiries and requests;
- When you apply for employment through our job postings, processing of your contact details and data about your employment history and education (as needed to evaluate your job application, to conduct job interviews, and as is otherwise needed for recruitment) is necessary to respond to your request to process your application for employment. If you do not provide this data, we will not be able to process the application that you send through our job postings.
- Legitimate Interests: When we process your Personal Information for our legitimate interests, we make sure to consider and balance any potential impact on you and your rights under data protection laws. Our legitimate business interests do not automatically override your interests – we will not use your Personal Information for activities where our interests are overridden by the impact on you unless we have your consent or those activities are otherwise required or permitted to by law. You have the right to object to processing that is based on our legitimate interests, as further described below. Examples of legitimate interests include:
- To respond to your customer service inquiries and requests for information;
- To maintain, improve, and analyze our Site or Services we offer;
- To conduct marketing activities;
- To detect, prevent, or investigate security breaches or fraud; and
- To facilitate the functionality of our Site.
- Legal Compliance: To comply with our legal obligations; for example:
- To maintain appropriate records for internal administrative purposes and as required by applicable law, and
- To provide important safety information.
- Consent: We will send you information by email on our Services or other promotions only with your consent or if you otherwise opt-in to receiving those communications. If you do not provide us with your consent to the processing of your Personal Information for this purpose, we will not send you this information. You have the right to withdraw your consent at any time as described below.
How to Exercise Your Rights Under the GDPR
If applicable, you may exercise any of your rights under the GDPR by submitting a verifiable data subject request to us by using the Contact Us details below. You may make a request related to your Personal Information or on behalf of someone for which you have authorization. You must include your full name, email address, and attest to the fact that you are a citizen or resident of the EEA by including your country of citizenship or residence in your request. We may require you to confirm your identity and/or legal standing for the request as well as your residency in the EEA to obtain the information. We will respond to your request within 30 days or let you know if we need additional time.
Please note that we will ask you to verify your identity before responding to such requests, and we may deny your request if we are unable to verify your identity or authority to make the request.
Should you wish to raise a concern about our use of your data (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority; however, we hope that we can assist with any queries or concerns you may have about our use of your Personal Information first by contacting us as follows:
Email: privacy@planesense.com
15. Your Rights Under the UK GDPR
If you are based in the United Kingdom, the following provisions also apply:
If we share your personal data within PlaneSense or with third parties located outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place to guarantee the continued protection of your personal data, such as by entering into the UK International Data Transfer Agreement or the International Data Transfer Addendum to the European Commission’s Standard Contractual Clauses, adopted by the UK Government under section 119A of the Data Protection Act 2018.
You have the same data subject rights as those for the EU listed above, except that references to the "GDPR" should be read as references to the "UK GDPR" and complaints should be filed with the UK supervisory authority, the Information Commissioner’s Office.
12. Changes to This Privacy Policy
We may change this Privacy Policy at any time. We will post all changes to this Policy on this page and will indicate at the top of the page the modified Policy’s effective date. We encourage you to refer to this page on an ongoing basis so that you are aware of our current privacy practices. If required by the applicable law, we will notify you of the changes.
17. Contact Us
If you have any questions or suggestions regarding this Policy, please contact us as follows:
PlaneSense, Inc.
Attn: Legal Department - Privacy
115 Flightline Road
Portsmouth, NH 03801
Email: privacy@planesense.com
Contact phone number: 888-545-6888