Systems Engineer

Systems Engineer

Join the innovative IT team at PlaneSense, Inc.—a leader in private aviation headquartered in Portsmouth, NH. As a Systems Engineer, you’ll play a pivotal role in supporting our growing fleet and dynamic operations by ensuring the reliability, security, and performance of our cloud and on-premises infrastructure. If you thrive in a collaborative, safety-focused environment and are passionate about leveraging technology to drive operational excellence, we invite you to help shape the future of aviation with us.

The Systems Engineer is responsible for maintaining cloud and on-premises applications, servers, storage, and network equipment. The position reports to the Director of IT and will be expected to plan, install, configure, and manage all aspects of IT infrastructure to ensure reliable, secure, and cost-effective delivery of services.

 Essential Duties and Responsibilities include the following. Other duties may be assigned:

•  Respond to service tickets in a timely and professional manner.
• Build, configure, and support computers, servers, mobile devices, printers, and related peripherals.
• Install, support, and upgrade software applications deployed to computers, servers, and mobile devices.
• Help identify and resolve all hardware and software technical problems that impact production services. Keep affected users informed as to the status of the problem until resolution. May require after-hours or weekend work.
• Create documentation and knowledgebase articles for team members to aid in cross-training and consistency in work efforts. Keep documentation up to date.
• Participate in group discussions related to resolving common issues and escalate/collaborate with IT staff in other areas as necessary.
• Provide end-user training on proper techniques and procedures to effectively complete their work as it relates to information technology.
• Work with external vendors to resolve hardware and software issues.

Qualifications:

Experience with:

• • Cloud computing environments such as AWS, Azure, GCP, or Oracle.
  • Hypervisors like VMware vSphere, Microsoft Hyper-V, or Proxmox.
  • Switching and routing vendors like Cisco, HPE/Aruba, or Juniper.
  • MDM solutions such as Intune, Jamf, or Iru (Kandji).
• Configuration of Identity and Access Management platforms like Entra or Okta.
• Knowledge of monitoring solutions like PRTG, Nagios XI, or Prometheus.
• Experience in an agile environment and working with tools like Jira, Basecamp, or Trello.

Education and/or Experience:

•  B.S. in Computer Information Systems, or related field.
• 8-10 years’ experience in IT systems administration or systems engineering roles.
• Certifications in Cisco, VMware, AWS, Azure, Jamf or others a plus.

• Strong hardware and software troubleshooting skills.

Ready to take flight with us?

 Apply today and help us elevate IT infrastructure to new heights.

PlaneSense, Inc. provides a clean work environment, excellent benefit package and competitive compensation. We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, veteran status, or genetics.  In addition to federal law requirements, PlaneSense, Inc. complies with applicable state and local laws governing nondiscrimination in employment.

If you require reasonable accommodation to complete an employment application, participate in an interview, complete pre-employment testing, or otherwise take part in the employee selection process, please contact careers@nullplanesense.com.

Compensation for this position will be discussed in detail during the interview process. Candidates applying from a state or locality that requires salary disclosure may request this information by contacting careers@nullplanesense.com.