Crew Services Representative – New Hampshire

PlaneSense, Inc., which manages and operates a large fleet of Pilatus PC-12 & PC-24 aircraft on behalf of fractional share owners, seeks to hire a highly capable and self-motivated person for the full-time position of Crew Services Representative in Portsmouth, NH. This position performs a complete spectrum of aviation-related Customer and Crew Service work within its Flight Operations Center (FOC).

The Flight Operations Center (FOC) functions as the operational nerve center for PlaneSense, Inc. and Cobalt, LLC. inside of the highly regulated and rapidly changing aviation industry. The primary directive of the Crew Services Representative is to maintain constant situational awareness of assigned aircraft, advocacy for, communication and coordination with PlaneSense crew members, various departments, and vendors. Accurate and complete execution of assigned duties and responsibilities is required.

 Essential Duties and Responsibilities:

• Vigilant situational awareness of assigned aircraft and crew members
• Management of assigned:
  • Crew member duty and rest
  • Flight schedule and legalities
• Pursuit of excellent customer service via the following:
  • Advocacy on behalf of crew members
  • Coordination and communication with Owner Services and Scheduling
• Coordination and execution of logistical needs for assigned crew members including:
  • Accommodations
  • Transportation and relocation
  • Crew meals
• Coordination and execution of logistical needs for assigned aircraft including:
  • FBO arrival and departure arrangements
  • Preliminary review of applicable weather, NOTAMs, and TFRs
  • Securement of parking, arrival, and departure slots
  • International and CBP requirements and arrangements
• Other duties may be assigned by FOC leadership

Qualifications:

• ​​Remarkable customer service skills
• Exceptional English verbal and written skills
• High aptitude for learning
• Driven to contribute
• Personal and professional resilience
• Capable of working assigned shift that may include early mornings and late nights, weekends, and holidays

​Education and/or Work Experience:

• Highschool diploma or equivalent required
• Minimum 1 year in a service industry preferred
• Minimum 1 year in a direct client facing role preferred
• Aviation and travel experience preferred

Computer Skills:

• Familiarity with Microsoft Office suite, Windows operating system, internet browsers, and the ability to gain proficiency with complementary additional software

Available Work Shift: 

• Wednesday – Saturday 1:30 PM – 11:30 PM

* Qualified candidates must be able to reliably commute to or relocate to Portsmouth, NH.

**Qualified candidates must be available to work any of these schedules.

PlaneSense, Inc. provides a clean work environment, excellent benefit package and competitive compensation. We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions, sexual orientation, or gender identity), national origin, age, disability, veteran status, or genetics. In addition to federal law requirements, PlaneSense, Inc. complies with applicable state and local laws governing nondiscrimination in employment.

If you require reasonable accommodation to complete an employment application, participate in an interview, complete pre-employment testing, or otherwise take part in the employee selection process, please contact careers@planesense.com.

Compensation for this position will be discussed in detail during the interview process. Candidates applying from a state or locality that requires salary disclosure may request this information by contacting careers@planesense.com.