Seasonal Support Specialist
PlaneSense, Inc., a leading aviation company located in Portsmouth, NH is seeking a Seasonal Support Specialist to join its Flight Operations Center (FOC) team. This role supports the FOC team through a complete spectrum of aviation-related crew and customer service-oriented tasks .
The primary function of the Seasonal Support Specialist (SSS) is to ensure our FOC staff is adequately supported during the busiest periods of the year through a wide spectrum crew and customer service-oriented tasks. The SSS will also provide operational updates to our Crew Services team and Owner Services team while working in an exciting and dynamic environment. Specifically, this support may include, but is not limited to the following:
- Providing logistical support to include hotels, transportation, vendor communication and catering to our flight crews.
- Reviewing FAA notices and temporary flight restrictions
- Coordination with airports and FBOs
- Interacting directly with the Crew Service, Owner Service and Scheduling teams
Candidates should be highly capable and self-motivated. As well as being able to successfully manage a variety of aviation responsibilities in a fast paced and dynamic environment. Although this position is seasonal it is designed for potential strategic growth for the selected candidates. Ideal candidates are task driven and mission oriented.
Duties include but are not limited to:
- Providing logistical support to include hotels, transportation, vendor communication, and catering
- Reviewing FAA notices and temporary flight restrictions
- Reviewing aviation weather for the daily operations
- Ensuring all necessary documents required for daily operations are stored appropriately and sent to flight crews
- Maintaining daily flight logs
- Proactively identifying and informing the necessary parties of issues such as weather, airport closures, and ATC/FAA Delays
Qualifications:
- Aviation or travel industry experience or interest is preferred but not required
- Ability to provide exceptional customer service to vendors and internal customers
- Experience with Microsoft Office and other commonly used software
- Ability to learn industry specific software imperative
- Adequate oral and written skills required
- Proper phone etiquette imperative
- Must be able to work independently and collaborate with team members
- Must be able to work early mornings, late nights, weekends, and holidays
- Ability to concentrate in a fast paced and constantly fluid environment
- Individuals with an optimal outlook, who enjoy the unexpected and work well under pressure are strongly encouraged to apply
Potential schedules:
- Sunday – Wednesday 5:00 AM – 3:00 PM
- Sunday – Wednesday 1:30PM – 11:30PM
- Wednesday – Saturday 5:00AM – 3:00PM
- Wednesday – Saturday 1:30PM – 11:30PM
*Qualified candidates must be able to reliably commute to or relocate to Portsmouth, NH.
**Qualified candidates must be available to work any of the above schedules.
PlaneSense, Inc. provides a clean work environment, excellent benefit package and competitive compensation. We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender or gender identity, national origin, age, disability, or genetics. In addition to federal law requirements, PlaneSense, Inc. complies with applicable state and local laws governing nondiscrimination in employment.
