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Operational Support Specialist – Part Time

PlaneSense, Inc., which manages and operates a fleet of Pilatus PC-12 & PC-24 aircraft on behalf of several hundred fractional share owners, seeks to hire a highly capable and self-motivated person for the Operational Support Specialist role that performs a complete spectrum of aviation-related Customer and Crew Service work within its Flight Operations Center (FOC).

The FOC manages over 40 aircraft and 180 pilots 24/7 to provide guaranteed on-demand service to its fractional share owners within the boundaries of Federal Aviation regulations, Air Traffic Control and ever-changing weather. The environment is a high-energy and dynamic atmosphere, especially during peak travel periods.

All inbound and outbound communications traffic passes via phone conversation or electronic mail and flights are organized electronically utilizing industry-specific computer software. Approximately 99% of the work done is by computer and phone in an open office setting.

The Primary function of the part-time Operational Support Specialist: Logistics (OSSL) is to assure our flight schedule is accomplished with excellence. The OSSL is responsible for all necessary support to the crews, excellent and professional communication to vendors, and all associated logistical help behind providing the ‘Intelligent Flying Solution’ to PlaneSense and Cobalt participants and customers. Specifically, that can include but is not limited to the following…all in an exciting and dynamic environment.

Essential Responsibilities include but are not limited to the following:

  • Request and update crew hotel accommodations in coordination hotel broker and direct booking hotels
  • Coordinate pilot ground transportation and relocation
  • Review and advise Scheduling regarding non-preferred scheduled FBOs within 72 hour window.
  • Review and advise a/c turn times with FBOs in facilitation of expedited services
  • Arrange FBO early/after hours
  • Arrange hangar space reservations
  • Procure requested Crew Meals

Essential Duties include but are not limited to:

  • Serves as supplementing coordinator for aircraft flight crews ensuring their requests and all operational requirements are met and exceeded
  • Proactively identifies, informs and resolves issues relating to crew transportation, accommodations, and other logistics
  • Continual attentiveness to flight schedule

This position is designed for strategic growth for the selected candidates. Candidates should be highly capable and self-motivated to successfully manage a variety of aviation responsibilities in a fast pace and dynamic environment.

Qualifications:

  • Exceptional customer service experience preferred
  • Outstanding oral and written skills expected
  • Must be able to work independently and collaborate with team members in a highly dynamic environment
  • Must be able to work early mornings, late nights, weekends and holidays
  • Individuals with an optimistic outlook, who enjoy the unexpected are encouraged to apply

Computer Skills:

  • Experience with Microsoft Office Suite and ability to learn industry specific software imperative

Education and/or experience:

  • Aviation or travel industry experience is preferred but not required

Available work shift:

Mon and Tues, 8:00 AM – 6:00 PM

(Wednesday is a possible additional day to this shift)